Frequently Asked Questions
Everything you need to know about shopping with Decomposition.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. To initiate a return, please contact our support team with your order number to receive a prepaid shipping label.
How do you ensure product quality?
Every item at Decomposition undergoes a rigorous multi-point inspection process before being stocked. We partner only with reputable manufacturers to ensure that every product meets our high standards for durability and performance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our automated fulfillment system begins processing the shipment and we may be unable to make changes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.